If We don’t look after Our Customers Someone else will

Well Done Phil

Well Done Taren

This slogan is written on the wall of Integra Tire Sicamous, BC, Canada.  Just yesterday on my way to Calgary I had the misfortune to get a puncture, 8am just outside Sicamous.  After making an enquiry with a local petrol (gas) station I was directed to Integra Tire.  On arrival I read the notice in the window – Open at 9am.

Seeing a light on in the office I knocked at the front door and I was quickly greeted with a smile and “what can we do for you?” asked Taren I explained my position about my puncture and that I was on my way to Calgary.  I was keen to get going as quickly as possible.  I understood the garage did not open till 9am but if they could fix it first thing that would be great.

Taren came out to my car and briefly examined the tire(tyre) and said Don’t worry some of the lads will be in around 8.30am and I will ask them to look at it and fix for you.

15 minutes later sure enough Colin who was still having his morning coffee came out removed my wheel and examined the puncture.  Yes it needed a new tire and Colin showed and explained why.

While Colin was checking for a replacement tyre I sat in the office.  No luck, no tire in stock and they would have to order one from nearby.

Phil a customer came to the rescue – he asked Taren on the quiet what size of tire I needed and on finding out he said I have 3 tires at home that would fit my car and I was most welcome to the best of them.

Phil went home collected a tire and low and behold it was fitted to my car. Off I went to Calgray.

Thanks to Phil who would not accept payment for his tire, his words to me were “ you look like you need a break” Phil works at Best Western Sicamous so I say to you Best Western you are very lucky to have such an employee and because of Phil you will be my hotel of choice.

Not to mention Integra Tire you certainly live their values and slogan – If we don’t look after Our Customers Someone else will –YOU LOOKED AFTER ME.

Thanks Taren & Phil