Feeling heard and understood is vital, do you listen and understand your customers needs?
Keeping your customers and winning new customers is vital for business growth. Why do your customers do business with you?
Do you know?
The first thing to do is to ask them. Listen to what your customers/clients need and how can your business make a difference in solving their issues.
Why not call one of your existing customers each day and ask them, why do they do business with you and can you do anything better for them?
Listen and learn.
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