Blog & News

Month: April 2014

5 Stars plus 5 Stars = Excellent Customer Service

The first time I visited the Little Hobo Soup and Sandwich Shop for lunch I could not have been made feel more welcome. “Hi, you are very welcome, what can we get you?  What’s your name for your order?  Thanks Mel, we will have that right over to you and have a piece of fruit. It comes with your order.” My lunch was great, especially the soup. As I was leaving. “Hey Mel, thanks for coming in today. We really appreciate it and hope we see you again.” The second time I visited was about two weeks later. “Hey Mel, welcome back what can we get you?” I inquired into what was cooking on the stove.”They are special Proggies.” A voice from the kitchen shouted back, as well as the ingredients and how he was cooking them. “We are so sorry Mel, they are already all sold.” “That’s okay,” I replied. “I just never saw or had one before.” I placed my order and sat down. In about 5 minutes my order and a large Proggie arrived. “I did not order the Proggie,” I said. “That’s okay Mel. There was an extra one and it’s on the house. Enjoy!” replied Crystal. Wow, it was great, especially Steve’s secret sauce. Just the other week I stop off again at the Little Hobo for a quick sandwich.  When I went to pay I had forgotten my wallet (good one Mel, nice try I hear you say).  “I’m really sorry I have to go and come back, I have forgotten my wallet, I explained rather foolishly. “That’s not a problem Mel, no need to do that.  Here you are and when you come in again you can pay me,” said Crystal This was only my third time ever visiting the Little Hobo.  So guess what?  Where will I keep going for lunch when I am in town? Little Hobo for Customer Service and Friendliness  have earned on my scale 10 STARS (service, food, friendliness and great place to visit) Thank you for your lovely smile and the welcome Crystal and Steve and especially your trust. People are quick to tell you about bad service.  It is more important to talk about good service – Well done again Crystal and Steve. The place to go Little Hobo Soup and Sandwich Shop

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