Blog & News

Day: February 23, 2011

What are your employees complaining about?

Just very recently while I was shopping I overheard in two different supermarkets employees giving out to each other about their working conditions.   On one occasion I had to interrupt their discussion to ask for directions to locate a product which, I was informed it’s over there. Not impressed with the answer and service – but who am I only a customer! What are your employees complaining about and to whom, you customers, your suppliers, their families?  Do you even know?  Well if you don’t I would find out now. Listen to your employees because your customers are.

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